Terms & Conditions
Last updated: 01/06/2025
These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Hutchinson Glass (“we”, “us”, “our”) located at https://hutchinsonglass.com.au. By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use the site.
1. Business Details
Hutchinson Glass is an Australian-based business offering physical products, including shower screens, shower screen hardware, and bathware. We do not offer installation or design services.
2. Scope of Service
We provide product listings and allow customers Australia-wide to place orders through our e-commerce platform. All products are sourced from third-party suppliers and are not guaranteed to be in stock at all times
3. Accounts
You may create an account to track orders and manage purchases. You are responsible for maintaining the confidentiality of your login details and all activity under your account.
We reserve the right to suspend or delete accounts at our sole discretion, including but not limited to instances of fraud, abuse, or breach of these Terms
4. Orders and Payments
All payments are securely processed through our third-party provider, Square. Payment is required in full at the time of placing your order. Prices and availability are subject to change at any time without notice.
We reserve the right to:
Cancel any order at our discretion (e.g., due to pricing errors, product unavailability, or suspected fraud)
Modify or discontinue products
Change product pricing at any time
5. Shipping and Delivery
We ship Australia-wide using external courier services. Shipping costs are calculated at checkout. At this time, pickup is not available.
Typical dispatch time is 3-5 business days. Delivery timeframes vary depending on location and courier service.
6. Returns and Refunds
You may return products within 14 days of receipt. Conditions and procedures for returns is outlined in a separate Returns and Refunds Policy. You must retain proof of purchase.
7. Warranty
Our products come with warranties for manufacturing defects. Specific warranty periods and coverage vary by product and are available on the relevant product pages or by contacting customer service.
8. Promotions and Discounts
Discount codes and promotions are time-limited, non-transferable, and cannot be used in conjunction with other offers. We reserve the right to cancel or amend promotions without notice.
9. Product Availability
We do not guarantee that all items displayed are in stock. Products are supplied via third-party vendors and availability may vary.
10. Communication
For all support inquiries or legal notices, you may contact us at:
📧 Email: contact@hutchinsonglass.com.au
📨 Contact page: https://hutchinsonglass.com.au/contact/
11. Customer Reviews
By submitting a product review or testimonial, you grant us the right to use, reproduce, and display your content for marketing purposes on our website, social media platforms, or advertising materials. We reserve the right to remove content we deem inappropriate, false, or offensive.
12. Privacy and Data Collection
We collect personal information (e.g., name, email, address, phone number) for order processing and communication. We may use your information for marketing purposes unless you opt out.
We also use third-party tools including:
Google Analytics
Facebook Pixel
Square (payment processor)
Shipping services
By using the website, you consent to this data usage. For more information, please see our Privacy Policy.
13. Intellectual Property
All content on this site, including AI-generated images, product descriptions, branding, and third-party licensed content, is the property of Hutchinson Glass or its licensors.
You may not copy, reproduce, distribute, or commercially exploit any content without prior written consent.
14. Prohibited Uses
You agree not to:
Use the website for illegal or unauthorized purposes
Interfere with the website’s security or functionality
Engage in scraping, reverse engineering, or data mining
Submit false or misleading information
15. Limitation of Liability
To the maximum extent permitted by law, Hutchinson Glass shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
16. Indemnification
You agree to indemnify and hold harmless Hutchinson Glass and its affiliates from any claims, losses, or damages resulting from your breach of these Terms or misuse of the site.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled exclusively in the courts of that jurisdiction.
18. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with a revised “last updated” date. Continued use of the site constitutes acceptance of the revised terms.