Shipping Policy
Last updated: 01/06/2025
At Hutchinson Glass, we are committed to delivering your order efficiently and safely across Australia.
1. Where We Ship
We currently ship Australia-wide. There are no exclusions, and we aim to reach even remote areas where possible.
2. Delivery Providers
Orders are shipped using our own transport network or approved couriers. You will not be able to select a preferred courier at checkout.
3. Fulfilment
We work with a third-party supplier who handles the packaging and dispatch of your order.
4. Dispatch & Delivery Times
Dispatch Time: Orders are typically dispatched within 3–5 business days of being placed.
Delivery Time: Once dispatched, delivery takes approximately 3–5 business days, depending on your location.
5. Shipping Costs
We offer a flat rate shipping fee, visible at checkout.
From time to time, free shipping promotions may apply — these will be clearly advertised on our website.
6. Express Shipping & Local Pickup
Express shipping is not currently available.
Local pickup is not available.
7. Tracking
We currently do not provide a tracking number for orders. If you have concerns about your shipment, please contact us.
8. Damaged Items or Lost Shipments
If your item arrives damaged or is not delivered, please contact us directly. We will arrange for a replacement as soon as possible.
Customers are not required to deal with the courier directly.
QUESTIONS?
If you have any questions about our shipping or returns policy, please reach out via:
📧 Email: contact@hutchinsonglass.com.au
📨 Contact page: https://hutchinsonglass.com.au/contact/